hacked

Many people want to accept online payment, but don’t understand what exactly is involved. And it can also be quite confusing!

To accept credit cards online, you will need a credit card processor, basically someone who sells you a merchant account. To get a merchant account, you will need to fill out an application and get approved. Then, once you are approved, there may be monthly fees and/or yearly fees. There are always transaction fees. These are the small fees that the processor and the credit card company (Amex, Mastercard, Visa, etc) deduct from your payments as you receive them. If you are a non-profit, you may get some deals on transaction rates; it’s worth asking.

There are many, many payment processors out there.

Paypal is probably the most prominent. Paypal offers a number of different products and services, including… Continue reading

This morning, one of our clients’ sites was down. We did some basic checks, everything appeared to be fine. While we continued to investigate the problem, in the back of our minds, we wondered whether the website could have been hacked.

If your website has ever been hacked, I’m sure you’ll agree that it’s the worst feeling in the world. Your heart sinks as you begin to imagine how hard it will be to clean up the mess and get your site back to where it was. You start asking rapid-fire questions about why anyone would do this to you, are there backups, could you have prevented the attack, is your computer also infected, how can you clean it up, are there costs involved….?  It’s a terrible feeling.

It might be comforting to know that even the most secure sites,… Continue reading